Frequently Asked Questions

HOW DOES THE WAITLIST WORK?

If a class is full, you can put yourself on a waitlist. If a space becomes available before the class begins , all the guests on the list will be contacted via email with an offer to join the class. The waitlist is maintained on a first-come, first-serve basis.

NEED TO CANCEL?

Outside (48) hour window:

• Guest will receive a full credit in the form of a gift card to be used towards any future class. Cancellations can be made by clicking “Cancel Booking” on the confirmation email. Deposits are non-refundable.

Inside the 48-hour window & outside the 24-hour window:

• Guest will forfeit the full deposit amount without incurring additional fees. Cancellations must be made by texting Abstract Orlando at (689)-348-8239

Inside the 24-hour window

• Guest will forfeit the full deposit amount and the credit card provided at the time of reservation will automatically be charged $20.00 per guest.

NEED TO RESCHEDULE?

Outside (48) hour window:

• No rescheduling fee. Reschedules can be made by clicking “Change Booking” on the confirmation email.

Inside the 48-hour window & outside the 24-hour window:

• Guest will incur a $10 per guest rescheduling fee and is not entitled to a gift card refund on the future rescheduled appointment.

Inside the 24-hour window:

• Guest will incur a $15 per guest rescheduling fee and is not entitled to a gift card refund on the future rescheduled appointment.

HOW TO RESCHEDULE INSIDE THE (48) HOUR WINDOW?

Visit the website at www.AbstractOrlando.com to find a new day & time that is shown as available on the calendar. Once a new time and day has been found, text us at (689)-348-8239 the name on the reservation along with the new time & day. Once Rescheduling Fee payment is made, the guest will receive an email confirmation of the new booking information..