Your appointment is very important to us and it is reserved especially for you & your guests. We realize that there can be some unexpected things that can come up in our lives. While truly sympathetic, when a party cancels without giving enough notice, they prevent another party or guest from the experience. In fairness to all parties, this policy is in effect regardless of the reason for the cancellation. Abstract Orlando has a minimum 72 hour cancellation/rescheduling policy for Private Event appointments
Cancellation/Rescheduling: If you cancel/reschedule your appointment 72 hours before your class time there is no cancellation/rescheduling fee and you will receive a full credit towards any future class. Parties are allowed to reschedule their appointment (for a future date only) and up to a maximum of two (2) times. Deposits purchased on Abstract Orlando’s website are non-refundable. Even though deposits cannot be refunded, the good news is they do not expire if you haven’t used them. So, if you’ve purchased a private class and need to cancel your reservation, your deposit will still be available for future use.
If you cancel/reschedule your appointment with less than 72 hours notice you will be charged **$100.00** rescheduling fee. Payment must be sent before an appointment can be rescheduled. Rescheduling fee is a penalty. It will not be applied towards a deposit for new guests and/or larger canvas options.
How to reschedule?
Please text us at (689)-348-8239 the name on reservation and we will work with you and your party to find a new time and day.
1. Cash App - $Abstractorlando
2. Zelle - Info@abstractorlando.com
3. Paypal- Info@abstractorlando.com
4. Venmo @AbstractOrlando.
Once payment is sent and the new time & day is found, you will receive an email confirmation after all the changes are complete. Just a friendly reminder guests are allowed to reschedule their private event up to a maximum of (2) times. Thank you
A “No-Show” is someone who misses a scheduled appointment without canceling or rescheduling 72 hours in advance of their scheduled appointment. “No-shows” will forfeit the full deposit amount.
In order to provide a fair and timely service to all of our guests, we require that guests, who have made a booking, arrive promptly for their appointment. Arriving late deprives you of precious painting minutes, as each session will be finished on time as a courtesy to our next guest. We fully understand that sometimes being late is outside of your control and we will always do our best to accommodate late arrivals by performing the most possible in the time remaining. We kindly ask that you contact us via text if you are concerned you may be late, and we can then advise whether there will still be sufficient time to keep your appointment. We also must consider that tardiness, especially early in the day, can make all the subsequent appointments run behind as well. We understand that our guests are very busy, and their time is just as valuable as our time. Please make every effort to help us run on time.
Unfortunately, If you and/or anyone from your party arrives 10 minutes or later to the scheduled appointment, you and/or your guests will NOT be admitted into the class and they will forfeit the full deposit amount.
Deposits are ONLY to be used to reserve your seat. If guests from your party can not attend the class, their deposits CAN NOT be used towards a future credit and/or bigger canvas option and/or an additional project.
(1) Guest Deposit = (1) Canvas Project
Deposits are non refundable and non transferable. No exceptions.
18% automatic gratuity will be applied upon online checkout
11062 INTERNATIONAL DR.
ORLANDO, FL 32821,
FOR THE FASTEST RESPONSE
TEXT +1 (689)-348-8239
CLASS TIMES: 12PM, 2PM, 4PM, 6PM
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