Terms and Conditions

Your appointment is very important to us and it is reserved especially for you. We realize that there can be some unexpected things that can come up in our lives. While truly sympathetic, when a guest cancels without giving enough notice, they prevent another guest from the experience. In fairness to all guests, this policy is in effect regardless of the reason for the cancellation. Abstract Orlando has a minimum 24 hour cancellation/rescheduling policy for regular classes and 72 hour cancellation/rescheduling policy for private events.

Cancellation/Rescheduling (Regular Ticket): If you cancel/reschedule your appointment 24 hours before your class time there is no cancellation/rescheduling fee and you will receive a full credit towards any future class. Guests are allowed to reschedule their appointment (for a future date only) and up to a maximum of two (2) times. Tickets purchased on Abstract Orlando’s website are non-refundable. Even though tickets cannot be refunded, the good news is they do not expire if you haven’t used them. So, if you’ve purchased your tickets and need to cancel your trip, you can hang onto them for future use.

If you cancel/reschedule your appointment with less than 24 hours notice you will be charged **$10.00/Guest** rescheduling fee. Payment must be sent before an appointment can be rescheduled. 

Cancellation/Rescheduling (Private Event): If you cancel/reschedule your appointment 72 hours before your class time there is no cancellation/rescheduling fee and you will receive a full credit towards any future private class. Guests are allowed to reschedule their appointment (for a future date only) and up to a maximum of two (2) times. Tickets purchased on Abstract Orlando’s website are non-refundable. Even though tickets cannot be refunded, the good news is they do not expire if you haven’t used them. So, if you’ve purchased your tickets and need to cancel your event, you can hang onto them for future use.

If you cancel/reschedule your appointment with less than 72 hours notice you will be charged **$100.00** rescheduling fee. Payment must be sent before an appointment can be rescheduled. 

How to reschedule?

Please visit the website at www.AbstractOrlando.com and find a new future day and time thats available on the calendar. Once you find a new time and day, please text us at (689)-348-8239 the name on reservation along with the new time and day and we will be more than happy to rebook you.

Payment Options

1. Cash App - $Abstractorlando

2. Zelle - Info@abstractorlando.com

3. Paypal- Info@abstractorlando.com

4. Venmo @AbstractOrlando. 

Once payment is sent, you will receive an email confirmation after all the changes are complete. Just a friendly reminder guests are allowed to reschedule their appointments up to a maximum of (2) times. Thank you

A “no-show” is someone who misses a scheduled appointment without canceling or rescheduling 24 hours in advance of their scheduled appointment. “No-shows” will forfeit the full amount paid.

In order to provide a fair and timely service to all of our guests, we require that guests, who have made a booking, arrive promptly for their appointment. Arriving late deprives you of precious painting minutes, as each session will be finished on time as a courtesy to our next guest. We fully understand that sometimes being late is outside of your control and we will always do our best to accommodate late arrivals by performing the most possible in the time remaining. We kindly ask that you contact us via text if you are concerned you may be late, and we can then advise whether there will still be sufficient time to keep your appointment. We also must consider that tardiness, especially early in the day, can make all the subsequent appointments run behind as well. We understand that our guests are very busy, and their time is just as valuable as our time. Please make every effort to help us run on time. 

Unfortunately, If you and/or anyone from your party arrives 10 minutes or later to the scheduled appointment, you and/or your guests will NOT be admitted into the class and there will be a rescheduling fee of $10/GUEST.

If guests from your party can not attend the class, their deposits can not be used towards a future credit and/or bigger canvas option and/or an additional project.

(1) Guest Deposit = (1) Canvas Project

Deposits are non refundable and non transferable. No exceptions.