FAQ
HOW TO BOOK WITH A GROUPON?
Guests can book using a Groupon by retrieving the Redemption code found on their voucher and applying it on our website in the promo code section.
MY GROUPON CODE IS NOT WORKING?
Please be sure that the class you select on the website matches the Groupon Voucher . For example, a voucher for (2) for the Resin Class can not be used for the Fluid Art Class and vice versa. If you select the wrong class and/or number of guests, your redemption code will not work.
MY GROUPON EXPIRES SOON OR IS EXPIRED
We are proud to announce that we honor expired and/or to be expired Groupon vouchers. You can easily book a class using the Redemption Code during checkout on our website.
CAN I APPLY ANOTHER GROUPON VOUCHER TOWARDS AN UPGRADE?
Unfortunately guests can not use an extra voucher towards their upgrades. Groupon vouchers are only to be used to sign up for a class. If guests from your party can't attend the class, their tickets can not be used towards a future credit or upgrades.
HOW DOES THE WAITLIST WORK?
If a class is full, you can put yourself on a waitlist. If a space becomes available before the class begins , all the guests on the list will be contacted via email with an offer to join the class. The waitlist is maintained on a first-come, first-serve basis.
NEED TO RESCHEDULE?
For the quickest way to reschedule, please visit our website to check future availability and text us at (689)-348-8239 with your name, the day and time you were originally scheduled for and the future day and time that is available on the calendar. Same day reschedules are subjected to a $10 fee/guest. Payment must be sent before an appointment can be rescheduled.
Payment options:
Cash App - $Abstractorlando
Zelle - Info@abstractorlando.com
Paypal- Info@abstractorlando.com
Venmo @AbstractOrlando.
Once payment is sent, you will receive an email confirmation after all the changes are complete.
HOW LONG ARE THE CLASSES?
The Fluid & Resin Class can last between 60 minutes to 90 minutes.
I'M FROM OUT OF TOWN. HOW SOON CAN I PICK UP MY ARTWORK?
The Resin class artwork can be picked up after 24 hours. The Fluid class artwork can be picked up after 7 days. In some cases, we can expedite the process for guests to pickup their artworks within 3 days.
DO YOU SHIP?
We offer the very best shipping rates possible. $20/piece + $10/additional piece
HOW LONG DO YOU HOLD OUR ARTWORKS?
All artworks have a (30) day policy. If artworks are not picked up within (30) days of completion, they are donated to charity.
CAN WE BRING BEVERAGES?
Outside beverages are not allowed in the gallery as we have both soft drinks and beer and wine available for purchase in the gallery.
CAN CHILDREN ATTEND?
Children ages 8 years old and up are welcome. All children must be accompanied by an adult.